SASW%MIT-MC@sri-unix.UUCP (11/05/83)
From: Steven A. Swernofsky <SASW @ MIT-MC> Have you ever gotten one of those phone calls from people who are trying to sell you a magazine subscription? Those people sound *awfully* like computers! They have a canned speech, with canned places to wait for human (customer) response, and they seem to have a canned answer to anything you say. They are also *boring*! I know the entity at the other end of the line is not a computer (because they recognize my voice -- someone correct me if this is not a good test) but we might ask: how good would a computer program have to be to fool someone into thinking that it is human, in this limited case? I suspect you wouldn't have to do much, since the customer doesn't expect much from the salescreature who phones. Perhaps there is a lesson here. -- Steve [There is a system, in use, that can recognize affirmative and negative replies to its questions. It also stores a recording of your responses and can play the recording back to you before ending the conversation. The system is used for selling (e.g., record albums) and for dunning, and is effective partly because it is perceived as "mechanical". People listen to it because of the novelty, it can be programmed to make negative responses very difficult, and the playback of your own replies is very effective. -- KIL]
SASW%MIT-MC@sri-unix.UUCP (11/09/83)
From: Steven A. Swernofsky <SASW @ MIT-MC> . . . I know the entity at the other end of the line is not a computer (because they recognize my voice -- someone correct me if this is not a good test) but we might ask: how good would a computer program have to be to fool someone into thinking that it is human, in this limited case? [There is a system, in use, that can recognize affirmative and negative replies to its questions. . . . -- KIL] No, I always test these callers by interrupting to ask them questions, by restating what they said to me, and by avoiding "yes/no" responses. I appears to me that the extremely limited domain, and the utter lack of expertise which people expect from the caller, would make it very easy to simulate a real person. Does the fact of a limited domain "disguise" the intelligence of the caller, or does it imply that intelligence means a lot less in a limited domain? -- Steve