george@gvax.cs.cornell.edu (George R. Boyce) (02/28/86)
Dear DEC, Ok, maybe I was a little hot the other day. Enough so that I should have warned people with a <FLAME ON> notice or something. But I do hope that Digital will address the issue of providing those sites with a software support/maintenance contract with timely software patches. It is not reasonable, in my opinion, to have the Telephone Support Center say that a particular problem is solved in the next release. I want to be able to obtain a copy of the patch and install it. Those without a source license need to argue for binary patches as well. USENET is a very nice system which we use to communicate our problems and solutions. Alas, DIGITAL can not make (commercial) use of USENET and so must in some sense reinvent the wheel. But I think it is very much in DIGITAL's best interest to maintain open and two way communication with their customers if we are to continue to see improvment in these systems with which we operate. George Boyce, Cornell Computer Services Disclaimer: The above probably more closely reflects the opinions of my management than did the first letter. Please take this into consideration. :-). cc: net.decus