msk@afinitc.UUCP (Morris Kahn) (03/09/84)
Greetings and Salutations. I am looking for a (data base) application system that will track Customer Support activities. We have a Phone Room where calls from our customers come in. A system is desired to allow our Phone Reps to have access to the customer's historical information and to allow the rep to work in a controlled environment, logging problems and their resolutions (including changes we issue to solve their problems). If any of you know of a system which even remotely resembles this scenario (and which could be modified to our specific needs) would you consider mailing me such information and if there are enough interesting responses, I will summarize them to the net. Thanks in advance. -- From the terminal of Morris Kahn (...!ihnp4!afinitc!msk)