anderson%rand-unix@sri-unix.UUCP (11/21/83)
In response to the recent query about information on the Pegasus 10MB disk: I've now had one for 4 months. The first two units they airshipped me didn't format correctly upon arrival, and they paid full airfreight roundtrip for rtheir return and replacement. The third unit worked fine, and has given good performance. However, there's one minor but irritating problem: the fan in my unit develops a periodic resonance like a dry rattle. I'm in the process of contacting Great Lakes' customer service to get a replacement fan as part of my 1-year warranty. My unit is based on the Shugart 612 hard disk; in talking to their customer service, I get the impression that they've had reliability troubles with the Shugart unit, and have switched to another brand. So new shipments might not suffer the same DOA problems I had. In general, Great Lakes seems to be genuinely trying to please their customers and honor all commitments. But they are a small, startup company whose customer service line is often busy, etc. As usual, you get what you pay for. So far, I believe I'm getting my $995 worth. Bob Anderson anderson at rand-unix