forrest@ucsbcsl.UUCP ( ) (01/11/85)
I've run into a problem with the SI program in the new version of the Norton Utilities when a Talltree Memory Board is in the system. Without the memory board, SI ran fine, both on my Leading Edge PC and on an IBM PC. However, with the memory board in, SI hangs the system while doing the check for memory. The only way to fix this is to turn off the computer. I called Norton's company to report the problem and talked to a lady who said she would tell Peter about it. I called back later to find out what happened and she said Peter said the problem was described in the Talltree documentation. Unfortunately, she hadn't been told where. I also called Talltree. Hadn't tried the new Norton Utilities yet but, based on my description, recommended I change a setting on the board. I did this but it didn't help. I plan on following up on this and will describe how this was resolved. My intention in posting this is not to complain about either Norton or Talltree, indeed both companies seemed to be sincerly interested in solving the problem. Rather, net readers should be aware of this problem so they won't loose too much time tracing down this problem. Jon Forrest ucbvax!ucsbcsl!forrest