sandraj@microsoft.UUCP (Sandra Jacobson) (01/03/86)
Users of a Microsoft OEM'ed Macro Assembler/MASM (with (C) Microsoft on it)
can now to update to the latest version of the Microsoft Macro
Assembler v 4.00. For details, contact Microsoft at (800) 426-9400.
In Washington State and Alaska call (206)828-8088. In Canada call (800)
387-6616.
System Requirements: MS-DOS 2.0 or later and Double Sided/Double Density
5-/14 diskette format
This applies to copies of MASM that were purchased from OEMs only. Copies
of MASM that were purchased from Microsoft are supported and updated under
the existing agreements.desj@brahms.BERKELEY.EDU (David desJardins) (01/04/86)
In article <8798@microsoft.UUCP> sandraj@microsoft.UUCP (Sandra Jacobson) writes: > >Users of a Microsoft OEM'ed Macro Assembler/MASM (with (C) Microsoft on it) >can now to update to the latest version of the Microsoft Macro >Assembler v 4.00. .... > This is very interesting. Presumably Microsoft will admit that this was prompted by the recent complaint. On the one hand this shows that Microsoft is willing to support their customers even if when they are not required to do so, which is certainly good. But on the other hand it seems to provide an incentive for more people to flame on the net with their misconceived notions about what kind of support is owed to them. After all, if it gets results... -- David desJardins
lotto@talcott.UUCP (Jerry Lotto) (01/05/86)
In article <11349@ucbvax.BERKELEY.EDU>, desj@brahms.BERKELEY.EDU (David desJardins) writes: > This is very interesting. Presumably Microsoft will admit that this was > prompted by the recent complaint. > On the one hand this shows that Microsoft is willing to support their > customers even if when they are not required to do so, which is certainly good. > But on the other hand it seems to provide an incentive for more people to flame > on the net with their misconceived notions about what kind of support is owed to > them. After all, if it gets results... > > -- David desJardins :-) I hope. After all, this policy was probably the result of careful thought by some people at Microsoft prompted by feedback from many customers. The recent volley probably just brought it to our attention. I think that the flames are understandable out of frustration, but I have to rate Microsofts customer support better than average. Now, if only the upgrade pricing policies were reasonable... -- Gerald Lotto - Harvard Chemistry Dept. UUCP: {seismo,harpo,ihnp4,linus,allegra,ut-sally}!harvard!lhasa!lotto ARPA: lotto@harvard.EDU CSNET: lotto%harvard@csnet-relay
kim@mips.UUCP (Kim DeVaughn) (01/09/86)
> Users of a Microsoft OEM'ed Macro Assembler/MASM (with (C) Microsoft on it) > can now to update to the latest version of the Microsoft Macro > Assembler v 4.00. For details, contact Microsoft at (800) 426-9400. > In Washington State and Alaska call (206)828-8088. In Canada call (800) > 387-6616. This is a short, public thank you to Sandra Jacobson and anyone else at Microsoft who is responsible for the above "enhancement" to their upgrade policy. It is gratifying to see a vendor respond positively to customer concerns with a win-win solution to a problem. Hopefully, attitudes such as this will continue to grow ... not only at Microsoft, but at other vendors as well. It's much more productive for *everyone* to have friendly vendor- customer relationships rather than adversarial ones. Again, THANK YOU! /kim -- UUCP: {decvax,ucbvax,ihnp4}!decwrl!mips!kim DDD: 415-960-1200 USPS: MIPS Computer Systems Inc, 1330 Charleston Rd, Mt View, CA 94043
haapanen@watdcsu.UUCP (Tom Haapanen) (01/10/86)
In article <8798@microsoft> sandraj@microsoft (Sandra Jacobson) writes: >Users of a Microsoft OEM'ed Macro Assembler/MASM (with (C) Microsoft on it) >can now to update to the latest version of the Microsoft Macro >Assembler v 4.00. For details, contact Microsoft at (800) 426-9400. >In Washington State and Alaska call (206)828-8088. In Canada call (800) >387-6616. In Canada, an upgrade costs $145. The price for MASM without a trade-in is $210. The discount is a whopping 30% ... \tom haapanen watmath!watdcsu!haapanen I'm all lost in the Supermarket I can no longer shop happily I came in here for that special offer Guaranteed personality (c) The Clash, 1979
edvax@ncoast.UUCP (Edward Reznichenko) (02/08/86)
In article <282@mips.UUCP> kim@mips.UUCP (Kim DeVaughn) writes: >> Users of a Microsoft OEM'ed Macro Assembler/MASM (with (C) Microsoft on it) >> can now to update to the latest version of the Microsoft Macro >> Assembler v 4.00. For details, contact Microsoft at (800) 426-9400. >> In Washington State and Alaska call (206)828-8088. In Canada call (800) >> 387-6616. > >This is a short, public thank you to Sandra Jacobson and anyone else at >Microsoft who is responsible for the above "enhancement" to their upgrade >policy. It is gratifying to see a vendor respond positively to customer >concerns with a win-win solution to a problem. Hopefully, attitudes such >as this will continue to grow ... not only at Microsoft, but at other vendors >as well. It's much more productive for *everyone* to have friendly vendor- >customer relationships rather than adversarial ones. > >Again, THANK YOU! > >/kim >-- > >UUCP: {decvax,ucbvax,ihnp4}!decwrl!mips!kim >DDD: 415-960-1200 >USPS: MIPS Computer Systems Inc, 1330 Charleston Rd, Mt View, CA 94043 Due to Microsoft's new policy, I sent my $75.00 upgrade fee to get MASM 4.0. The assembler promptly arrived 3 weeks later. Microsoft representatives at their 800 number have been quite friendly and helpfull in providing information concerning this upgrade. I own a Tandy 2000 and MASM 1.0 licensed to Tandy. Originally, Microsoft would only upgrade their own MASMs and some other OEMs (IBM, TI, and Zenith). Due to a hot debate over the net, Microsoft changed their upgrade policy: now, all owners of OEMed MASMs would be able to upgrade to version 4.0. I think thatMicrosoft's reputation will benefit from this new policy. The upgrade package includes the MASM diskette and one manual. The manual consists of two sections: Microsoft Macro Assembler Users's Guide and Microsoft Macro Assembler Reference Manual. They are well organized, quite complete, and include numerous examples. As advertised, MASM 4.0 assembles code much faster than its previous versions. Overall, I rate MASM 4.0 package between good and excellent. ps: kim@mips -> I guess you can now upgrade your Fujitsu MASM? Send your success with the upgrade via net mail to me. My address is edvax@ncoast {usenet network}. #include disclaimer -> The views and opinions expressed above are my own. I am not in any way affiliated with either Microsoft, Tandy, IBM, TI, or Zenith. --------------- Microsoft, MASM (TM) Microsoft Corporation. IBM (TM) International Business Machines. TI (TM) Texas Instruments. Zenith (TM) Zenith Labs.