hollombe@ttidcc.UUCP (Jerry Hollombe) (01/15/85)
Ok, here's a technical, state-of-the-art question for the net: When I used to work for the L.A.S.P.C. one of our major problems was with repeat callers. A statistical analysis showed that 60% of our calls were from 20% of the callers. Most of these were lonely people who wanted someone to talk to (having burnt out all their friends, if any). Some of them were actually classified as high suicide risks but were getting no apparent benefit from our service. We tried all kinds of schemes and strategies for dealing with these people (at least one Master's Thesis got written about it), but never came up with a really satisfactory solution. So, who else has suffered with this problem and what have you tried? Any reasonably elegant solutions? Respond to me or the net. I'll summarize if I get a large response. -- ============================================================================== ... sitting in a pile of junk on the runway, wondering what happened ... The Polymath (Jerry Hollombe) Citicorp TTI If thy CRT offend thee, pluck 3100 Ocean Park Blvd. it out and cast it from thee. Santa Monica, California 90405 (213) 450-9111, ext. 2483 {vortex,philabs}!ttidca!ttidcc!hollombe