dave@lsuc.uucp (David Sherman) (09/19/88)
From an editorial in Computing Canada, Sept. 15, 1988:
"[One day this] summer, a Bell Canada truck pulled into the
parking lot of a small restaurant outside Ignace, Ont. Three
men came into the restaurant for a brew and a bite.
"The three looked remarkably alike: all on the long side of 40,
and sporting new jeans and fresh tans. Overhead bits of
conversation revealed excellent vocabularies. It didn't take
a genius to figure out these three were managers masquerading
as technicians.
"What did come as a surprise was the obvious impression that the
three were relishing their short-term assignment. Instead of pushing
paper, they were running cable. Instead of dealing with disembodied
voices, they were meeting the customers face to face.
"And the experience was obviously educational -- a real eye opener
even. Instead of staff moaning about problems, the temporary technicians
had to solve these same problems for themselves.
"For Bell's customers, the strike has meant reduced service.
New phone lines have had the longest delays, although other problems
have cropped up from time to time. But in the long term, the strike
may mean a level of management in Bell which has a better grasp
of the real issues in the trenches, and a refreshed view of the
customer."
[no mention as to whether bcmdf!dmck, aka clunk!don, was one
of the managers :-)]
David Sherman
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