harrison@utfyzx.uucp (08/06/86)
SoftQuad develops and markets a line of publishing software for the UNIX market. SoftQuad Publishing Software is an enhanced version of AT&T's DWB II, with support for modern laser printers. Continuing growth has created an opportunity for the position of TECHNICAL SUPPORT ASSISTANT. The position is available immediately. The successful candidate has a background in UNIX programming, software production, and support. Previous experience with nroff/troff is required. Excellent language skills and telephone manners are a pre-requisite for the position. The duties of the position include technical support, software production, some programming, and assisting in SoftQuad's training program. Responsibilities: Support The successful candidate will be trained to take calls from current customers, and assist sales representatives in answering potential customer questions. Provide local support to sales and administrative staff, both in the use of UNIX and in technical questions relating to SoftQuad Publishing Software. Assist in developing and implementing a tracking system for support calls and bug reports. Production The successful candidate will learn SoftQuad production procedures, and will fill orders as they are received from the sales department. This involves use of the IOU program, and complete tracking of all orders received. Weekly reports will detail weekly shipped, back-ordered, and postponed orders. Training Expedite and organize for training programs. These duties involve preparing the room, distribution of course materials, greeting attendees, and general coordination activities. Programming The successful candidate will assist in developing and implementing an Interactive Order Utility (online order processing) package. These utilities will interact with an on-line database, and be used to maintain, update, and produce reports of all orders current and past. Create and maintain scripts written for sed and awk, used by the documentation group for specialized applications. Produce and maintain UNIX shell scripts as a part of general internal support function. Program SQtroff macros for use by administrative, documentation, and sales staff. Send resumes to: or uucp: Murray C. Maloney utzoo!sq!murray Manager, Technical Services SoftQuad Inc. 720 Spadina Avenue Toronto, Ontario M5S 2T9